FAQ

Most frequent questions and answers

Please allow up to 2 business days for the creation of your made-to-order products before shipment. All orders for dried products placed after 12 pm will ship the next business day, please note there is no shipping on Sundays or holidays. No international shipping at this time

Because we strive to process and ship items out as soon as possible, orders may not always be altered once orders show complete. Please text your issue and order number immediately to 470-413-3877.

We are here to help you, if you have any questions about our products email us at dydyviews@healthbenefitsu.com. All emails will be responded to within 48 hours.

All sales are FINAL and there are no refunds or exchanges. However, please email us if shipment/wrong order issues arise. WRONG ADDRESS ISSUES.  Be very careful when typing in your address, if you type the wrong address or enter your information incorrectly we will not reimburse lost packages. Our Restorative Jelly is a perishable item.All orders ship from Atlanta,Georgia 30358 

Our sea moss is harvested off of the Carribean coast. This West Indian island boasts a tropical climate all year round enabling sea moss to grow in optimal water temperatures which is perfect for (maximizing the nutritional value).

 Sea moss is a natural product from shallow waters in the ocean. There are many factors that could affect color & strain such as the time of year, tide and other naturally occurring marine conditions.

Our restorative jelly can be kept in the refrigerator for up to 3 weeks and the freezer for 6 weeks. Our sun-dried product can be stored in an airtight container in the refrigerator and will keep for up to 1 year.

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